Compatible Device iPhone 15, 15 Plus, 15 Pro, 15 Pro Max,
iPhone 14, 14 Plus, 14 Pro, 14 Pro Max,
iPhone SE3 (2022),
iPhone 13, 13 Pro, 13 Pro Max, 13 Mini,
iPhone 12, 12 Pro, 12 Pro Max, 12 Mini,
iPhone 11, 11 Pro, 11 Pro Max,
iPhone SE2 (2020),
iPhone XR, iPhone XS, XS Max
(Recommended iOS version: iOS 13.3 or later)
Incompatible Device iPhone purchased from mainland China
iPhone purchased from Hong Kong and Macao (except for iPhone 13 mini, iPhone 12 mini, iPhone SE 2020, and iPhone XS)
Compatible Device
Galaxy S24 5G, S24 Ultra 5G, S24+ 5G
Galaxy S23 5G, S23 Ultra 5G, S23+ 5G,
Galaxy S22 5G, S22 Ultra 5G, S22+ 5G,
Galaxy S21 5G, S21 Ultra 5G, S21+ 5G,
Galaxy S20, S20+, S20 Ultra 5G,
Galaxy Note 20, Note 20 Ultra, Note 20 Ultra 5G
Galaxy Note 20+, Note 20 FE, Note 20 FE 5G,
Galaxy Fold, Z Fold 2, Z Fold 3, Z Fold 4, Z Fold 5
Galaxy Z Flip, Z Flip 3 5G, Z Flip 4, Z Flip 5
Incompatible Device All Samsung S20 FE/S21 FE models
S20/S21 and Galaxy Z Flip 5G from USA
Note 20 Ultra and Galaxy Z Fold 2 from USA and Hong Kong
South Korea versions of most Samsung devices (Devices released after Samsung Galaxy Z Flip 4 and Samsung Galaxy Z Fold 4 are eSIM compatible.)
Incompatible Device
Pixel 3 models manufactured from Australia, Taiwan, and Japan
Pixel 3 models bought from US or Canadian carriers other than Sprint and Google Fi
Pixel 3a models bought in South East Asia and with Verizon service
Carrier unlocked
Check the instructions below to see if you phone is unlocked.
If locked, your local carrier can assist with unlocking it.
Check the instructions below to see if you phone is unlocked. If locked, your local carrier can assist with unlocking it.
1. Go to [Settings] > [Connections] > [Mobile networks] on your device.
2. Select [Network operators]:
◦ If multiple networks appear, your phone is likely unlocked.
◦ If only one network appears or you cannot find the option to search networks, your phone is likely locked to the carrier.
1. Go to [Settings] > [Network and Internet] > [Internet] on your device.
2. Select your SIM > [Automatically Select Network]:
◦ If multiple networks appear, your phone is likely unlocked.
◦ If only one network appears or you cannot find the option to search networks, your phone is likely locked to the carrier.
If you have any questions or concerns, please contact us at [email protected].
