No.1 USA eSIM Store

Yes, you can keep your WhatsApp number along with all your conversations and contacts when using an eSIM.

Yes, for using the eSIM plan, it’s essential to turn on data roaming for the secondary line (the eSIM plan you’ve added). To enable data roaming, follow these steps:

• For Apple Devices:

1. Go to [Settings] – [Cellular]
2. Tap [Secondary] (the eSIM plan you’ve added)
3. Ensure [Data Roaming] is turned ON

In addition, to avoid additional fees, make sure to disable the automatic switching of lines by following these steps:

• For Apple Devices:

1. Go to [Settings] – [Cellular]
2. Tap [Cellular Data]
3. Make sure [Allow Cellular Data Switching] is turned OFF

Furthermore, it’s a good idea to check with your domestic carrier if they offer any “Blocked charged international roaming” services to ensure you have the most suitable data options while using the eSIM plan.

If you see the “No network” message following a successful eSIM activation, please follow these steps to troubleshoot the issue:

1. Check Data Roaming: Ensure that [Data Roaming] is turned on for the eSIM plan. You can usually find this setting in your device’s network or cellular settings. Without data roaming enabled, your eSIM might not connect to the network.
2. Restart Your Phone: Try restarting your phone to refresh the network settings and establish a connection with the eSIM network.
3. APN Settings: If your eSIM plan requires manual APN (Access Point Name) settings, you’ll receive instructions on how to set it up after payment. Follow the provided instructions carefully to enter the correct APN information in your device manually.

If you have completed all these steps and issues persist, please contact our support team at [email protected] for further assistance.

To determine if your eSIM is activated, you can check for the following two indicators:

1. Look for eSIM Profiles: Go to your device’s eSIM settings, where you should find a list of available profiles or plans. If your eSIM is successfully activated, you will see an active profile without a phone number listed among the available options.
2. Signal and connectivity: If your eSIM is activated and connected to a cellular network, you should observe signal bars or indicators in your device’s status bar. Additionally, you might see the carrier name associated with the eSIM, confirming its activation and network connectivity.

For most eSIM plans, you can delete and reinstall them as needed. However, please note that once you activate the eSIM USA-Asia-Australia plan on your device, it cannot be reinstalled. If you encounter any issues or have concerns, please refrain from deleting the eSIM plan on your own. Instead, we recommend reaching out to us at [email protected] for assistance and support.

We recommend turning off your original SIM to avoid incurring data roaming charges from your domestic carrier while using the eSIM. By deactivating the original SIM, you ensure that your device solely relies on the eSIM for data connectivity in your travel destination.
However, if you still need to receive calls and SMS on your home number while using the eSIM, you can keep the original SIM active. In this case, we recommend you disable the “Automatic Cellular Data Switching” feature on your device. This prevents unintended data usage, ensuring that data traffic is directed through the eSIM plan and not the original SIM.

Please contact us at [email protected] to determine the exact data usage for your specific plan.
However, you can check approximate data usage on your device’s Settings. The process differs based on your device’s manufacturer:

• For Apple Devices:

1. Go to [Settings]
2. Navigate to [Cellular/Mobile Data]
3. The amount of data used can be found under “Current Period Roaming”.
4. Alternatively, you can visit the Apple website here for more detailed instructions. Another option is to dial 1019# and place a call to see your data usage.

• For Samsung Devices:

1. Go to [Settings] – [Connections]
2. Tap [Data usage]
3. The amount of mobile data you have used will be displayed.
4. Alternatively, you can also dial 1019# and call to check your data usage.

• For Google Devices:

1. Go to [Settings] – [Network & Internet] – [Internet]
2. Next to your operator, tap [Settings]
3. At the top, you’ll see the total data you have used.

If you would like to know when your eSIM will expire, you can simply ask us at [email protected] For Fixed Plans, once the eSIM expires, you will no longer have an internet connection.

Unfortunately, refunds are not available for activated eSIMs with data usage. Once the eSIM has been activated and data has been used, it falls under our policy that does not allow refunds for such cases. We encourage customers to carefully review their plan details before proceeding to avoid any inconvenience.