Annoying it's a QR code
Annoying that once I did all of the steps I still had no data for texts or apps even thought I bought unlimited data
After going through every trouble shooting thing to have it still not work and be without mobile data in another country with zero response from the contact is customer service is ridiculous
Total waste of money
Dear Rebecca,
We are sorry to hear that you had a negative experience with our product. We would like to clarify that the QR code is a necessary step in the activation process for the eSIM USA Unlimited. We apologize for any inconvenience this may have caused.
We would like to assure you that our team is always available to assist with any issues you may encounter. We didn't receive any request from you regarding this matter. If you were facing any problems, we encouraged you to reach out to us for assistance. We strive to provide the best customer service and we would have been happy to help resolve the issue for you.
Once again, we apologize for any troubles you may have faced and we hope to have the opportunity to make it up to you in the future.
Best regards,
Customer Service Team
Esim was very easy to use and setup
Thank you Algis for your kind review! We are glad to hear that our eSIM was easy to use and set up for you. We strive to make our products user-friendly and convenient for all of our customers. Thank you for choosing us.
Is easy to use. And works inmediatly when you arrived to the country
Thanks so much for your feedback! We’re glad our eSIM was easy to use and worked right when you arrived. We’re here to make staying connected on your travels simple and hassle-free. Safe travels, and we hope to help you again soon!
Makkelijk te installeren en werkt perfect
Thank you Inge for your positive feedback! We're glad to hear that our eSIM for USA & Mexico is working perfectly for you and was easy to install. Happy travels!
Wifi activation is not always available on airlines during long distance flights. May do activation the day before any flight travel. So it phone would be available on arrival.
Thank you for your review, Jerry! We're glad to hear that the eSIM worked upon arrival. We understand that Wi-Fi activation may not always be available during long flights, so we recommend activating the eSIM the day before any travel. This way, your phone will be ready for use upon arrival. Thank you for choosing our product and we hope it provided a convenient travel experience for you. Safe travels!
Simple to buy simple to install very good and easy. If possible we will use it all over the world while we re traveling.
Thank you so much for leaving a review. We're glad to hear that you had a great experience purchasing and installing our eSIM USA Fixed Plans. It's our goal to make the process as simple and easy as possible for our customers. We hope you continue to use our product while traveling the world. Happy travels!
Could not connect my phone initially but with quick service online I was active.
Hi there Kathy, thank you for sharing your experience with our eSIM for Hawaii! We're glad to hear that our quick online service was able to assist you in getting connected. If you have any further issues, please don't hesitate to reach out to us. Happy travels!
Loved using this eSIM however it was a little confusing connecting my iMessages. Overall would buy it again.
Thank you for your review, Natasha! We are glad to hear that you enjoyed using our eSIM USA Unlimited product. We apologize if setting up iMessages was confusing, but we are always here to assist with any technical difficulties. We appreciate your feedback and hope to have the opportunity to serve you again in the future. Thank you for choosing our product.
Did not use but your response was great easy and efficient
Thank you for taking the time to leave a review, Doris. We're glad to hear that you found our response to be easy and efficient. We hope to have the opportunity to serve you in the future. Have a wonderful day!
In general - the connectivity was good. And the setup process was super easy. However, sometimes the Internet didn’t work while I was in Orange County.
Thank you for your feedback,Dima! We're happy to hear the setup was easy and that overall connectivity met your expectations.
We're sorry to hear about the occasional issues in Orange County—network performance can vary by location, but we’re always looking to improve. We hope to provide an even smoother experience next time!
Thank you
Thank you for your kind words! We're glad you had a positive experience with eSIM Miami. Let us know if you need any further assistance. Have a great day!
worked flawlessly
Hi there Emma,
Thank you for your kind review! We are thrilled to hear that our eSIM for Hawaii worked flawlessly for you. We strive to provide a seamless and hassle-free experience for all of our customers. We appreciate your support and hope to serve you again in the future.
Happy travels!
Good so far, but difficult to set up. (It took me 2 days).
Also I’m only half way through using it but it’s come in handy a few times.
Thanks for your honest feedback,Adrian!
We're glad to hear the eSIM has come in handy during your trip.
Sorry to hear the setup took longer than expected—your experience helps us understand where we can improve. If you need any support for the rest of your usage, we're here to help!
Very easy to activate and use. Received the QR code within a minute of purchase. Did not run into any issues during our trip.
Thank you for the great feedback,Salma!
We're so happy to hear the activation was quick and everything went smoothly during your trip.
We hope to see you again on your next adventure
Excellent service. I recommend
Hi Maximilian! Thank you so much for your kind words and recommendation. We are glad to hear that you had an excellent experience with our eSIM service in New York City. We strive to provide top-notch service to all of our customers. If you ever need any assistance in the future, we are always here to help. Thank you for choosing our eSIM!
good
Thank you for your kind review! We're glad to hear that you had a positive experience with our eSIM service in New York City. We appreciate your support and hope to continue providing exceptional service to you. Have a great day!
I got an issue trying to activate the eSIM and it was solved properly. Good service. No further issues with the eSIM. I recommend it
Hi Carlos!
Thank you for taking the time to leave us a review. We're glad to hear that you had a positive experience with our eSIM service and that our customer service team was able to help you with any issues you encountered. We appreciate your recommendation and look forward to serving you again in the future. Thank you for choosing our eSIM USA Unlimited Data & Calls. Have a great day!
eSIM USA Team
Very helpful and prompt response. Thanks
Thank you for your kind words Alex! We are happy to hear that our eSIM service in Hawaii was helpful and prompt for you. We appreciate your feedback and hope to serve you again in the future. Have a great day!
Signal sometimes gone
Dear Francisco,
Thank you for bringing this issue to our attention. We apologize for any inconvenience you experienced with your eSIM signal in Los Angeles. Rest assured, our team is constantly working to improve our network coverage, and we will take your feedback into consideration.
Thank you for choosing our eSIM service. Team eSIMUSA
